Sharing Logs with Essential Mod Support
If you contact Essential Support, you may be asked to share logs to help diagnose your issue.
Understanding what logs contain and how to share them safely helps protect your privacy.
Sharing logs with official Support members can help resolve issues faster. Understanding what logs contain also helps you share them safely.
What to know
Logs are text files that help Essential Support understand what happened while the game was running.
They may include:
Technical information about your system (Minecraft version, installed mods, operating system, Java version, and basic hardware information)
Device names or configuration details
Logs do not:
Contain passwords or login details
Provide access to your device
Allow someone to control your computer
How to share logs safely
Only share logs through official Essential mod Support channels
Do not upload logs to unknown or third-party websites
Be cautious if someone asks you for logs outside of Essential support
Ask questions if you are unsure what information is being shared
Why support asks for logs
Logs help Essential Support identify and resolve issues by showing what happened while the game was running. Without logs, it may be difficult to:
Diagnose problems accurately
Identify bugs or errors
Provide effective support for you
Common Questions
Can someone access my device through logs?
No. Logs are read-only text files.
No. Logs are read-only text files.
Do logs contain my password?
No. Passwords and login details are not included.
No. Passwords and login details are not included.
Will my information be shared?
The information you share with us stays inside your support ticket and is only used to help fix your issue. If we need extra help, we may share technical details with a small group of Essential mod developers. Your information is never shared outside the Essential team.
The information you share with us stays inside your support ticket and is only used to help fix your issue. If we need extra help, we may share technical details with a small group of Essential mod developers. Your information is never shared outside the Essential team.
Related Pages